Professional Experience
HVAC Controls - Technical Project Manager -- 01/2022 To 01/2023
Johnson Controls - Milwaukee, WI
- Managed the completion of install HVAC control projects (including: hardware design, system programming, installation coordination, system and network commissioning, and project closeout.) with assigned customers
- Managed the selection, ordering, and delivery schedule of materials to be procured for the projects assigned via our web-based tool process.
- Provided work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary.
Warranty Support Team Lead II -- 09/2019 To 03/2020
Johnson Controls - Milwaukee, WI
- Led and supported Warranty Services Team Level I / Level II reps in creating and managing equipment warranty claims in accordance with established policy and processes.
- Provided equipment (chillers, air handling / rooftop units, and others) warranty claims support to the western US region and French Canada. Used CRM systems (NxGen and Open Globe / SalesForce) to prioritize and process equipment warranty claims.
Technical Services Engineer -- 11/2016 To 09/2019
Hart & Cooley Inc. (Div. of Johnson Controls) - Grand Rapids, MI
- Provided technical support to Hart & Cooley sales personnel and customers (authorized distributors, wholesalers, consulting firms, and contractors ) in the proper application, sizing, selection, troubleshooting of Hart & Cooley products including air grilles, registers, diffusers, flexible ducts, and filters.
- Provided marketing support through reviewing, updating and assisting the development of marketing materials, and assist with trade shows. Organized and maintain files of technical information, prepare installation instructions, and provide technically-oriented sales support material.
Project Manager -- 07/2012 To 03/2013
Zero Zone, Inc.: North Prairie, WI
- Coordinated turnkey installations of commercial display cases and refrigeration systems. Worked with general contractors, construction managers to maintain install schedules.
- Reported on installation metrics including, failures, component issues, and on-site delays. Reviewed invoices and approved payments to contractors after verification that the work was completed.
- Updated and created installer Scope of Work (SOW), and checklists. Supported internal accounting and sales team in daily program management activities.
Application Engineer Team Leader -- 02/2011 To 07/2012
Ingersoll Rand: Itasca, IL
- Provided application engineering team leadership and support for Krack equipment which included industrial and commercial refrigeration products.
- Managed the level loading of assignments and provided guidance and support to eliminate obstacles, support problem solving and team collaboration to ensure functional productivity.
- Evaluated the work performance of team members for yearly salary considerations.
- Prepared and submitted monthly reports on activities, sales volume, and expenses to the management.
PC troubleshooting and repair Intern -- 06/2009 To 02/2011
Craftsman Computer Services, Inc.: Cudahy, WI
- Performed routine PC (personal computer) trouble-shooting and repairs.
- Installed application software and essential utility software.
Application Engineer -- 09/2007 To 01/2009
Vilter Manufacturing LLC: Cudahy, WI
- Evaluated written inquiries for loose industrial refrigeration compressor units along with related accessories or components to create formal proposals for Vilter International District Managers (Americas, European/African, and Asian markets).
- Performed load estimation, sizing, and selection, and pricing of compressor units, evaporators, air units, and associated components.